Helpdesk

You can improve end-user satisfaction, improve resolution rates, reduce costs, justify the need for additional staff and keep work from falling through the cracks by keeping track of all tasks with Track-It! Help Desk software. Your technicians can spend time solving complex problems instead of reinventing the wheel every time an issue is reported by utilizing the integrated knowledge base. If you have multiple departments that need help keeping track of their work, the security features in Track-It! can segment your data so multiple departments can utilize the Track-It! Help Desk to manage their tasks. Facilities, Human Resources, IT and more can all benefit from using Track-It! to manage their work.

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Included with Track-It! Help Desk

  • Automatic Email to Ticket Conversion
  • LDAP/Active Directory integration
  • Work Order Templates
  • Service Level Agreements (SLAs)
  • Time Tracking
  • Scheduled Work Order Tickets
  • Scheduled Reports
  • Parent/Child Tickets
  • Skill Routing
  • Automatic Assignment of Tasks
  • Automatic Prioritization
  • Solutions Knowledge Base
  • Automatic Escalation and Automatic Notifications

Track-It! also includes modules for

  • Asset Management
  • Purchasing
  • Remote Control
  • Password Reset
  • Self-Service